StillSmart

Ok got the new alembic copper dome and the condenser from love brewing .arrived today but has cosmetic damage on the dome an area of scuffing /scratching on the outside .i know it does not affect the products job but its brand new and shiny....
they have offered a replacement or me to keep it and they give me free some bits .
what do you think would be a fair offer from them.(they tried to offer free turbo packs i said no thank you...

Ask them for a part refund or say i will have the herbs pot for the t500 and and we call it quits.

Robbo12 wrote:Ask them for a part refund or say i will have the herbs pot for the t500 and and we call it quits.

hey good idea

ive got £25 from them and kept the dome ,just stripped all the lacquer coating off the outside and gave it a polish looks sweet now.

Good job

I do like it when suppliers and customers rub along.
Some may want the moon, better to accept a little sunshine.

Robert.